Ashley Mullis

Technical Services Manager / Project Manager at ARCA

Ashley Mullis has a diverse work experience in the technology industry. Ashley started their career in 2012 as a Computer Repair Technician at Geek Squad, where they installed and configured firewalls, implemented backup and recovery plans, and trained clients on computer functions. In 2017, they joined ARCA Worldwide as a Technical Support Specialist. In this role, they provided technical support to end-users, resolved escalated technical issues, and coordinated with multiple IT groups for quick resolutions. Ashley later became the Technical Support Team Lead, where they supervised a team and ensured professional and timely customer support. Currently, Ashley is a Technical Services Manager and Project Manager at ARCA Worldwide, where they drive strategic planning for competitive solutions, integrates new technology, and provides front-end support and technology demonstrations.

Ashley Mullis has pursued a degree in Computer Science from the University of North Carolina at Charlotte. However, specific information about the start and end year of this educational program is not provided.

In terms of additional certifications, Ashley has obtained various certifications from institutions such as LinkedIn and Microsoft. In February 2023, Ashley obtained certifications in "Career Essentials in Project Management" by Microsoft and LinkedIn, "Collaborating with Microsoft 365," "Managing Project Stakeholders," "Managing Projects with Microsoft 365," "Optimizing Your Work with Microsoft 365," "Project Management Foundation," "Project Management Foundations: Budgets (2018)," "Project Management Foundations: Communication," "Project Management Foundations: Ethics," "Project Management Foundations: Requirements," "Project Management Foundations: Risk," "Project Management Foundations: Schedules," and "Project Management Foundations: Teams" from LinkedIn. Additionally, in March 2023, Ashley obtained certifications in "Communication Foundations," "Time Management Fundamentals," and "Understanding Business" from LinkedIn.

Furthermore, Ashley earned a certification in "Technical Product Management" from LinkedIn in June 2022.

Links

Timeline

  • Technical Services Manager / Project Manager

    September, 2020 - present

  • Level 1 Technical Support Team Lead

    September, 2019

  • Senior Technical Support Specialist

    September, 2018

  • Technical Support Specialist

    September, 2017

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