Scott Hendler

Scott Hendler is an experienced Customer Success Manager at Arcadia since January 2022, adept at overseeing production support activities for a client portfolio while enhancing data quality and platform upgrades. Previously, Scott held various managerial roles at Excellus BCBS from October 1995 to January 2022, including IT Operational Excellence/Healthcare Systems Integration Operations Manager, where tools and protocols were developed for operational monitoring, and Business Relationship Manager, focusing on software portfolio management and project oversight. Earlier positions included leadership in application and software development management, migration strategy implementation, and medical data coordination. Scott's career also includes experience as a Data Coordinator at the New York State Association of Health Planning Agencies and a Research Health Specialist with the Department of Veterans Affairs. Educational credentials include a Master of Public Administration from the University at Albany and a Bachelor of Science in Political Science and History from SUNY Oneonta.