Alexandra Guzman is a seasoned professional with extensive experience in customer success and technical business analysis, currently serving as a Senior Technical Business Analyst at Arcadia since November 2021. Previously, Alexandra held roles at data-tata and Genability, focusing on customer success within B2B SaaS environments. Earlier career positions include Regional Customer Experience Manager at TELUS International, where leadership encompassed multiple teams, and Operations Manager for a premium fitness tracker account. Alexandra's experience also includes roles in technical support, contact center representation, and administrative tasks, complemented by a Bachelor's degree in Sociology from Suffolk University.
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