Dave Gordon

Dave Gordon is a data-driven IT service management leader with over 16 years of experience in transforming operational inefficiencies into excellence across public and private sectors. Currently serving as the Head of Global IT Service Management at Arcadis and a Director at itSMF UK, they have a proven track record of enhancing service quality and stakeholder satisfaction. Previously, Dave held roles including Head of IT Service Operations at NHS Informatics Merseyside and IT Operations Manager at North Mersey HIS, where they led successful organisational transformations and developed high-performing teams. Their leadership resulted in the NHS achieving the first 4-star SDI certification within the organization.