Blaire (Jones) Kotsikopoulos is currently the General Manager at Arcbound and Co-Founder and COO at Graviten. With extensive experience in customer success and professional services, Blaire previously held roles such as Associate Vice President at Skyword and Director of Customer Success at TrackMaven, where the company received the ToTango Customer Success Hero award in 2016. Blaire also served as Vice President of Customer Experience at BERA, contributing to innovative brand-building solutions. Earlier in their career, Blaire worked with organizations such as Gartner and NPR.