Ajay Jha is a passionate and results-driven Global Infra Auditor and Strategist with over 16 years of experience in IT services consulting, service delivery, and network operations. Currently serving as the Director of Special Projects at Arche Global, Ajay focuses on enhancing network monitoring ecosystems for Fortune 500 clients through automation and self-healing initiatives. Previously, Ajay held the position of Service Delivery Manager at Microland Limited, where they advanced from a Network Engineer to managing service delivery across multiple functions within the IT landscape. Ajay possesses a deep understanding of ITIL frameworks and has successfully developed strategies that optimize incident response times and improve service delivery efficiency. Currently pursuing a Bachelor of Commerce degree in Accounting at Ranchi University, Ajay continues to drive excellence in technology management.
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