Josh T.

Josh T. is a highly skilled technical support professional with a robust background in team leadership and customer satisfaction. Currently serving as the Technical Support Team Lead at Ardoq since August 2021, Josh has successfully led a global team, achieving near 100% customer satisfaction and significantly improving support workflows to minimize response times. Prior experience includes roles at Alert Logic as a Professional Support Analyst, Queue Manager, and Support Analyst, as well as serving as Support Analyst Manager at Curry College. Josh began a career in technology education as an Instructor at iD Tech Camps. Holding a Bachelor's degree in Information Technology from Curry College, completed in 2019, further reinforces Josh's expertise in the field.