Asmaa Bdaoui

Asmaa Bdaoui has extensive experience in customer service and workforce management, serving as Chargée de planification & flux and Responsable wfm & Adv at ARIA from November 2020 to November 2023. Prior to this role, Asmaa worked at ACCOLADE SOFTWARE FACTORY from September 2008 to September 2013, holding several positions including Téléconseillère, Technicienne help desk, Expert métier, and Responsable d’équipe, where responsibilities included managing a team of 50 and handling customer incidents. Asmaa holds a degree in Technicien spécialisé en développement informatique from ISGI (OFPPT) and completed a program in Technicien spécialisé en agent des méthodes at ISGI (OFPPT) between 2004 and 2006. Additional education includes training at Injixo.