Sheldon Patrick has extensive experience in customer service and IT service delivery, currently serving as a Customer Care Advocate for Agero Roadside Services at Arise Virtual Solutions Inc. since January 2019. Previous roles include customer service positions at Disney and Intuit, as well as test evaluation at Data Recognition Corporation. Notable past achievements include managing large teams at IBM for CalCloud and AT&T accounts, overseeing IT professional services and ensuring compliance with key performance metrics. Sheldon holds a Bachelor of Engineering in Electrical and Electronics Engineering from Illinois State University and an MBA from Butler University, supplemented by education from Wabash College.
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