Mark J.

Mark J. has a diverse work experience spanning multiple roles and industries. Mark is currently the Director of Customer Support at Arity, where they oversee strategic visioning and operational oversight. Prior to that, Mark worked at Cisco as a Customer Success Executive, where they led customer success initiatives and promoted product adoption. At Amelia, an IPsoft Company, Mark held various roles including Global Head of Networking & Unified Communications and Global Head of Product Support, demonstrating their strategic leadership and expertise in DevOps implementation. Mark also has experience at Pepperstorm Pty Ltd, UXC (a CSC Company), Dimension Data, IP Gateway, and JSP Partners, where they worked in roles such as Service Delivery Team Lead, Senior UC Engineer, and Network & Systems Administrator.

Mark J. obtained a Master of Networking and Systems Administration degree from Charles Sturt University in 2014. Mark also has additional certifications from various institutions, including A+ Certification from CompTIA, ARC Certified from Enghouse Interactive, and multiple certifications from Cisco. These Cisco certifications include CCNA Routing & Switching, CCNP Collaboration, CCNP Routing & Switching, Cisco Certified Network Professional (CCNP) - Enterprise, and various Cisco Certified Specialist certifications in collaboration, enterprise infrastructure, and implementing Cisco collaboration applications. Mark J. also holds an IPcenter Certified Associate (ICA) certification from IPsoft.