Jomel Y. possesses extensive experience in technical support and training roles within the IT industry, currently serving as L3 Technical Support at Arlo Technologies, Inc. since November 2022. Previously, Jomel Y. held multiple positions at Concentrix from November 2017 to November 2022, including Senior IT-Network Technical and Process Trainer, Support Team Lead, Process Trainer, and Operations Analyst. Earlier experience includes a decade at Convergys, where Jomel Y. worked as a Learning Facilitator and Technical Support Professional Level 2. Jomel Y. holds a Bachelor of Science degree in Information Technology from Holy Child College Davao, earned between 2003 and 2007.
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