Ledia Dilo is a growth-minded global customer experience and operations executive with over 20 years of experience in enhancing customer care operations. Ledia held various leadership roles at BJ's Wholesale Club, culminating in the position of Senior Director, where they engineered member care strategies and oversaw multiple global delivery sites. Currently, Ledia is the Vice President and Head of Global Customer Care at Arlo Technologies, Inc., and has also served as an adjunct professor in Operations Strategy at Assumption University from 2014 to 2022. Ledia's academic credentials include a Master of Business Administration from Assumption University and a Bachelor of Arts from Oxford Brookes University.
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