Nancy Jen is a Senior Support Engineer at Arm, where expertise in Microsoft Windows Desktop OS, Mac OS, and SCCM is applied to resolve end user requests and manage escalated tickets to deliver exceptional IT service. Prior experience as a System Administrator involved advanced troubleshooting and timely resolution of problems within corporate environments. Nancy's career commenced at Rambus Inc, serving as a Sr. Systems Support Engineer, providing comprehensive IT support and achieving notable success in deploying Windows 7 across over 400 PCs within six months. Educational qualifications include a Master of Science in Information Systems and a Bachelor of Arts in Accounting, both obtained from Golden Gate University.
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