Matthew Wiles has extensive experience in workforce management and customer service, currently serving as the Manager of CSC Daily Operations at Armstrong since November 2022. Previously, Matthew held various roles at Armstrong Group of Companies from June 2007 to November 2022, including Workforce Analyst, where responsibilities encompassed workforce scheduling, call volume forecasting, and training coordination. Earlier positions included Commercial Accounts Specialist, managing workflows and escalations, and Customer Service Representative, addressing billing and sales inquiries. Matthew holds an Associate's degree in Computer Information from Butler County Community College and a Bachelor's degree in History and International Affairs from Slippery Rock University.
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