Gail Forsythe is a Service Delivery Manager at Arraya Solutions, drawing on over 20 years of experience in the contact center and insurance industries. Previously, they served as the Director of Contact Center & Systems Operations at Cricut, where they expanded customer service operations for 10 million members and implemented innovative performance management strategies. Gail has also held leadership roles at Sutherland, managing multiple Fortune 500 accounts and achieving strong employee engagement and customer satisfaction metrics. Currently, they are pursuing a degree in Business Administration and Management at BYU-Pathway Worldwide.
This person is not in the org chart
This person is not in any teams
This person is not in any offices