Michael Tyler is currently the Director of Managed Services Delivery at Arraya Solutions, where they optimize service operations and enhance customer satisfaction through innovative process improvements. With over two years in this role, they leverage their expertise in system administration and technical support to align technology with business needs. Michael previously served as Operations Manager at Arraya Solutions and as Technical Support Manager at SVT Robotics, where they built a foundational support team focused on exceptional customer experiences. Their extensive background in service desk operations includes a prior role as Support Services Senior Manager at Cognizant Microsoft Business Group and Director of Support Services at New Signature. Michael holds a high school diploma from Atlanta Adventist Academy and a CompTIA A+ certification.
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