Brian Sokol is an experienced IT service management professional with a diverse background in leading support teams and driving service delivery improvements across global organizations. Sokol began at Scholastic as a Desktop Support Manager, advancing to Senior Manager of Service Desk and Desktop Services, where responsibilities included strategy and service delivery for over 6,500 desktops. Following roles at Morgan Stanley and JP Morgan Chase as Vice President, focusing on multimedia service desk operations, Sokol later served at IQVIA as Service Management Leader, overseeing global support teams. Currently, Sokol is the IT Service Tools and Platform Manager at Arrow Electronics, specializing in service management transformation and strategic optimization. Sokol's expertise also extends to ITIL processes and ServiceNow implementations from previous tenure at Unisys.
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