Joyce Sousa Silva has extensive experience in customer service and sales support, highlighted by a role as Assistente de Vendas at OSRAM from March 2013 to September 2014, focusing on order processing, import management, and invoicing through the SAP system. Additionally, Joyce worked as a Customer Service Supervisor at Arrow Electronics, effectively managing discrepancies in receivables and improving cash flow through dispute analysis. Joyce holds a bachelor's degree in Business Administration from Universidade de Mogi das Cruzes and an MBA in Commercial Management from Fundação Getulio Vargas.
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