Susan Ward is an experienced Systems Administrator and Infrastructure Engineer, currently working at Artech L.L.C. since August 2021. Prior to this, Susan held a Senior Systems Administrator position at IBM from September 2019 to September 2020, where responsibilities included resolving OS issues for over 20,000 Microsoft Windows and VMware virtual machines, as well as providing technical oversight for US restricted servers. With a lengthy tenure at AT&T from 1999 to 2019, Susan specialized in Tier 3 and 4 infrastructure support, focusing on Microsoft clustering, SAN support, and the maintenance of over 400 clusters in VMware ESXi environments. Educationally, Susan possesses a Bachelor's degree in Management Information Systems from Illinois State University.
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