Michael Ronan

Michael Ronan is an experienced customer care professional currently serving as the Customer Care Manager at Article, where leadership extends to a team of up to 15 direct reports and a peak of 120 representatives across Canada since May 2021. Previously, at MEC, Michael held roles as Service Centre Manager and Team Leader, successfully managing up to 100 advisors and maintaining a strong Customer Net Promoter Score while implementing service improvements through innovative practices. Michael's career began with Scenic - Luxury Cruises & Tours as a Team Leader, and earlier experience includes working as a Smoking Cessation Practitioner for the HSE Quit Team at RelateCare. Michael holds a B.A. in Psychology from Waterford Institute of Technology.