Thais Oliveira is a seasoned Continuous Improvement Specialist at Article, focusing on process enhancements across Customer Care, E-commerce, B2B, and Interior Design Services since October 2020. With a solid foundation in customer service and operations management, Thais has held various roles, including Customer Care Operations Coordinator, Workforce Management Analyst, and Assistant Trainer, where collaboration with cross-functional teams and effective communication has been key to success. Previous experience includes positions at Booking.com, FCJ Refugee Centre, and Bancoob, where Thais developed expertise in data analysis, customer service, and risk management. Thais holds a Bachelor's degree in Statistics from Universidade de Brasília and has furthered education with studies at The Australian National University.
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