Jay Whitney

Jay Whitney is an experienced professional in order and customer management with a strong background in technical support and client relations. Currently serving as Manager of Order Management at Articulate since May 2018, Jay has progressed through various roles such as Senior Order Management Specialist and Customer Care Advocate, providing comprehensive support for products and addressing customer inquiries regarding ordering, licensing, and billing. Prior experience includes leading the Customer Support department at FOCoS Innovations, where responsibilities encompassed managing support staff, developing documentation, and ensuring compliance with HIPAA guidelines. Additional roles at Working Wonders Children's Museum and Pronghorn Resort contributed to strong organizational and customer service skills. Jay holds a Bachelor of Arts in English from the University of Oregon.