Sofía Hernansanz Ruiz

Sofía Hernansanz Ruiz has a diverse work experience spanning various roles and industries. Sofía currently works at Artificial Solutions as a Conversational AI Specialist & Customer Success Manager, where they manage partner and client accounts, provides technical and functional support, and conducts specialized training on the Teneo platform. Prior to this, they served as a Professor at Universidad Complutense de Madrid. At Minsait, they held multiple roles including Conversation UI Consultant and Designer, where they designed conversational interfaces and created the company's own framework. Sofía also worked as a Computational Linguist and UX Writer, participating in various communication activities. Sofía also worked as a Digital Marketing Technician at Class A Corporate Language Training, focusing on web design, digital strategy, and web analytics. Sofía has experience in editorial and communication roles at Universidad Autónoma de Madrid, where they provided editing and revision support, advised on communication projects, and developed corporate visual identity.

Sofía Hernansanz Ruiz completed their education in a chronological order. Sofía first attended Universidad Autónoma de Madrid from 2013 to 2017, earning a degree in Lenguas Modernas, Cultura y Comunicación with a specialization in Lingüística aplicada. Following that, they pursued a Master's degree in Letras Digitales: especialidad en textualidades electrónicas at Universidad Complutense de Madrid from 2017 to 2018 in the field of Lingüística aplicada.

In terms of additional certifications, Sofía completed the following courses: Curso Scrum Product Owner at It Institute in December 2021, Scrum Fundamentals Certified (SFC) at SCRUMstudy - Accreditation Body for Scrum and Agile in November 2021, Gestión Ágil de Proyectos con Scrum at It Institute in October 2021, Enterprise Design Thinking Practitioner at IBM in July 2020, Cyara Certified Expert (Platform Essentials) at Cyara in April 2023, and Teneo Conversational AI Developer at Artificial Solutions in April 2022.