Felice Illume

Felice Illume is a seasoned professional with extensive experience in information technology and client services, currently serving as the Client Services Lead at Arup since January 2023. Prior to this role, Felice held various positions, including Information Technology Infrastructure Manager at Sterling Pharma Solutions and Information Technology Manager at ADCBio. With a strong background in technical support, project management, and service desk operations, Felice has successfully managed teams and implemented improvements that significantly enhanced service efficiency and customer satisfaction. Educationally equipped with a Diploma in Accounting, business, and programming from ITC J. Maritain, Felice also possesses multilingual capabilities, further facilitating effective communication in diverse environments.