Heidi Mahony is an accomplished professional with extensive experience in IT support, service automation, and customer services, currently serving as the Head of Remote Support & Service Automation at Arup since November 2012. With a background that includes roles such as Head of DT Customer Services and Global IT Applications Support Team Leader, Heidi has a proven track record in managing customer service operations and optimizing IT applications. Prior experience includes positions as a Business Analyst at JCDecaux UK, where responsibilities involved managing Microsoft Dynamics CRM, and various roles within EDS Group and the Royal Air Force, focusing on housing administration and logistics. Heidi holds a BSc in Financial Mathematics from the University of Hertfordshire.
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