Rick Durrant MBCS

Rick Durrant MBCS is currently a Global Service Desk Supervisor at Ove Arup, bringing extensive experience in IT service management and support. They have held roles at various organizations, including Global IT Service Desk at Essentra, IT Team Leader at Pulsant, and Technical Analyst positions at multiple companies. Rick's qualifications include CMi Level 5 and ITIL v3 certifications, underscoring their expertise in continual service improvement and IT service delivery. Prior to their current position, they also gained diverse experience in the IT field, having worked with firms like Pfizer and Nexus.