Thomas Yap is an experienced professional with a background in customer success and product management. At Avvoka, Thomas served as a Senior Customer Success Manager, overseeing a diverse client portfolio and contributing to strong retention rates. Thomas transitioned to the role of Product Manager, focusing on Agile practices for product backlog management and feature development. Currently, in the position of Customer Success Manager and UX Researcher at Tech3Lab | HEC Montréal, Thomas designs user research experiments and evaluates client websites. As a UI/UX Designer at Arup, Thomas applies skills gained from a Bachelor of Laws from Singapore Management University and a Master of Science in User Experience from HEC Montréal, complemented by an exchange semester at National Taiwan University.
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