William Teo has extensive experience in technical support and IT service management, currently serving as a Senior Technical Software Support at Arup since July 2017, providing end-user support for various digital engineering applications. Prior to this, William held roles at Quadrant Energy, ConocoPhillips, and Toll Dnata Airport Services, where responsibilities included Tier 1/2 IT support and customer service management. Previous positions also include Service Manager at NTT MSC Sdn Bhd and Service Level Manager at Jardine OneSolution, emphasizing project management, customer relationship maintenance, and network troubleshooting. William's career began at HCL AXON as an SAP Service Desk Analyst and includes experience at IBM and Avenue Capital Resource in IT service desk and system administration roles. William holds a Bachelor's degree in Computer Science from APIIT and completed high school at SMK Katholik.
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