Lee Eckert is a Senior Operations Manager with over 20 years of call center experience across various industries, including telecommunications, utilities, and healthcare. They have consistently delivered on key performance indicators while leading diverse teams in inbound and outbound sales, customer service, and specialized back-office functions. Lee's previous roles include Team Manager at Convergys and NHS Direct, Assistant Call Center Manager at Conduit NHS Direct, and Service Delivery Manager at Serco. Currently, they manage operations at ArvatoConnect, focusing on client relationships and staff development. Lee's strong leadership and coaching skills are complemented by their commitment to performance excellence in high-pressure environments.
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