Rebecca Mitchell

Rebecca Mitchell is an Operations Manager at ArvatoConnect, where they oversee operational activities, manage KPIs and SLAs, and lead an admin team and a BI analyst. They began their career in contact centers in 2017 as a call center adviser and quickly advanced to a supervisor role, eventually becoming a Team Manager at Serco. In addition to their professional responsibilities, Rebecca is currently studying for a psychology degree, which enhances their expertise in their role. Prior to their work in operations, Rebecca held positions as a nursery nurse and teaching assistant.