Roxana Castro

Roxana Castro is an accomplished leader with over 35 years of experience in managing large operations, specializing in customer service, project management, and fraud prevention. Currently serving as the Americas Customer Service Leader and Senior Country Manager at Arxada, Roxana leads cross-functional teams across Costa Rica, the United States, and Brazil. Previously, Roxana worked at Lonza as a Customer Service Manager and at Alienware Corp as Pre-Shipping Director, where Roxana focused on improving operational efficiency and customer satisfaction. Roxana holds a Bachelor’s degree in Business Administration from Universidad Católica de Costa Rica.