Laura Raimundo

Laura Raimundo currently works as an Analista de Capacitação e Engajamento CX Pleno at Asaas, where responsibilities include assisting the customer service team, collaborating with other departments to improve processes, creating training materials, and delivering training sessions. Prior to this role, Laura served as a Pleno Corporate Key Account Manager, providing support to strategic clients through multiple communication channels and addressing inquiries related to the platform's services. Laura's earlier positions include roles as a Junior Corporate Key Account Manager and various customer experience-related positions at Sesc. Laura began their professional journey as a Young Apprentice in Human Resources at Sesc. Educationally, Laura is pursuing a Bachelor's degree in Psychology at Associação Educacional Luterana BOM JESUS/IELUSC and has completed studies at Senac Santa Catarina.