Raphael Amaral

Raphael Amaral has extensive experience in customer service and support roles across multiple companies. Currently serving as an Assistente de Customer Experience at Asaas since July 2024, Raphael has previously held positions such as Analista de Atendimento ao Cliente at Ingresso Rápido, where responsibilities included managing customer interactions through various channels and enhancing brand reputation. Other roles include Representante de Atendimento ao Cliente Pleno at Elo7, where Raphael optimized communication flows, and full Customer Service Analyst at Americanas S.A., dealing with vendor support and promotional analysis. Earlier experience includes sales and post-sales support positions at NEXTEL and Sercom, and a brief tenure as a Junior Billing Analyst at Alliança. Raphael holds an education from Universidade Estácio de Sá from 2017 to 2018.