Leanne Gregory

Leanne Gregory has extensive experience in IT service management and incident resolution, currently serving as Service Transition and Change Lead at Asahi Beverages since August 2016, where responsibilities include managing high-priority incidents and proactively addressing medium-priority incidents to minimize business impact. Prior to this, Leanne worked at IBM from July 1997 to May 2016 as a Consultant and Process Analyst, engaging with IT clients to identify business needs and produce necessary process documentation. Leanne also contributed as Process and Tool Administrator for a major project transitioning Telstra's IT Service Management toolset for Y2K compliance. Earlier career experience includes various roles at Telstra from 1985 to 1997, such as Service Desk Supervisor and Senior Problem Manager, focusing on incident management and change quality assurance.