Jian

Jian Ma is an experienced technical professional with a diverse background in technical support, data processing, and network administration. Currently serving as a Technical Support Engineer at Asigra since September 2014, Jian provides resolution to customer issues related to the Asigra software suite and manages case escalations and documentation. Concurrently, since January 2014, Jian also works as a Technical Analyst at CIBC, focusing on account data processing and internal audit data gathering using various tools. Previous roles include Network and Security Administrator at Cloud Dynamics Inc., Customer Support Service Analyst at Toronto Rehabilitation Institute, and Database & System Administrator at Shanxi Securities Co., Ltd in China. Jian holds a Master’s degree in Mechanical Engineering from North University of China and has pursued further education at Seneca Polytechnic.