Rowan Hills

Rowan Hills has a diverse work experience in the field of service delivery and operations. They have held various roles in different companies, showcasing their expertise in managing client relationships, ensuring service delivery standards are met, and implementing ITIL best practices. In their most recent role as VP of Operations and Delivery at ASK4 Ltd, Rowan leads the operations and delivery team. Prior to that, they served as Head of IT Operations at Estia Health and Head of Service Delivery at iQ Student Accommodation. Rowan also has experience as a Service Delivery Manager at Xalient and as an Independent Service Delivery Consultant at Native Technology. Earlier in their career, they held position as Head of Service Delivery at VISITS, where they introduced improvements in service delivery and established key partnerships. They also served as a National Service Delivery Manager and Technical Engineer during their tenure at VISITS. Overall, Rowan Hills has a strong background in service delivery, customer success, and ITIL implementation.

Rowan Hills has a diverse education history in the field of information technology and business administration. In 2009, they attended Computeach (UK) and obtained a degree in CompTIA A+, which focused on IT. After a break, between an unspecified period and 2018, Rowan pursued an Executive Master of Business Administration (MBA) from AGSM @ UNSW Business School, specializing in Business Administration and Management, General. In 2021, Rowan completed a course in ITIL V4 Foundation from Simplilearn Alumni, emphasizing Information Technology.