Natalie Brookes

Natalie Brookes is an accomplished Customer Success Manager currently at AskNicely since March 2025, with a strong background in customer success and marketing roles spanning multiple companies. Prior to AskNicely, Natalie held various positions at Groov, contributing as a Customer Success Manager as well as working in sales operations and marketing. Experience at Reckitt included roles such as Key Account Executive and Trade Marketing Analyst, while earlier roles encompassed positions at the Marketing Association and Twenty CX, focusing on marketing campaigns and client support. Natalie's foundational education includes a Bachelor of Communication from Massey University, specializing in Marketing Communication and Media Studies.