Mason D.

Mason D. serves as the Managing Director of CX at ASME, focusing on fostering a customer-first approach and enhancing customer engagement. Previously, Mason held various roles at AARP, culminating in a Senior Director position where responsibilities included leading customer experience enablement programs, developing training initiatives for digital consumer experiences, and managing organization-wide strategies for AI deployment. Mason's earlier experience includes a Senior Manager role at Kaiser Associates, where project management and client relationship development in competitive analysis were key responsibilities. Educational credentials include degrees from Georgetown University and The University of Texas at Austin.