Jorien Dijk

Jorien Dijk is an experienced project manager with a strong background in channel development, customer experience, and business transformation across various industries. At Plusnet, Jorien designed and deployed the company's first outbound calling channel, managing the entire project lifecycle. Subsequent roles at BT included senior project management for customer experience initiatives within BT Mobile and managing business improvement systems strategy, delivering significant financial impacts. Jorien's expertise extends to ASML, where responsibilities include project management of long-term capability planning and facilitation of collaboration workgroups. Additional volunteer experience supporting refugees showcases a commitment to community service. Jorien holds a Master's degree in Organizational Psychology from Universiteit van Tilburg and multiple certifications in project management, including Prince2 Foundation and Practitioner.