Emma Kynoch has extensive experience in customer service and hospitality management. At ASOS.com, since October 2016, roles have included Customer Escalations & Contracts Manager, Global Partner Change & Governance Manager, Partner Performance Manager, and Quality Assurance Team Lead, focusing on high performance in customer interactions and culture development. Prior to ASOS, Emma served as Cluster General Manager for Premier Inn at Whitbread, overseeing five hotels and 176 team members. Additional roles at Whitbread included General Manager, Operations Manager, and Food & Beverage Manager, alongside experience as a Graduate Management Trainee at First Choice Holidays. Emma Kynoch holds an Honours Degree in International Tourism from the University of Lancashire.
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