Michelle Mann

Michelle Mann is a seasoned professional with extensive experience in customer experience and digital care management. Currently serving as Digital Care Manager at ASOS.com since February 2019, Michelle has also held roles including CC Strategy and Development Manager and Customer Experience Development Manager. Prior experience includes senior leadership roles at Sparks Grove from August 2014 to February 2019, where Michelle worked as a Senior Customer Experience Lead and Consultant, as well as an Analyst. Michelle's earlier experience includes a brand marketing internship at Revlon in 2011. Educational qualifications include a degree in Retailing, Marketing and Management from Loughborough University, and certificates in marketing and MBA essentials from CIM and The London School of Economics, respectively.