Sammy Cocker is currently the Head of Customer Care Operations at ASOS.com, where they lead operational excellence in customer service. With over 17 years of experience, Sammy previously served as the Head of Outsourced Operations at Shell Energy, overseeing global strategies and performance for multiple contact centers. They have held various senior roles at SSE plc and OVO, focusing on appointment booking and outsourced partnerships. Sammy’s academic background includes studies in Philosophy, History, and Media Studies from South Downs College. Passionate about empowering teams and driving sustainable impacts, Sammy is a strategic leader dedicated to enhancing customer satisfaction and operational efficiency.
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