Aspida
Tierra Wilson is an experienced operations professional with a strong background in management and client service delivery. Currently serving as Operations Manager at Aspida since May 2022, Tierra previously held the role of Client Service Delivery Manager at IBM, overseeing a project with nearly 400 specialists in health insurance verification. Tierra's career at Aspida has included positions such as Billing Manager, Operations Supervisor, Life Service Coordinator, and Customer Service Representative, demonstrating a proven ability to streamline processes and enhance customer satisfaction in the insurance industry. Prior experience includes work as a Helpdesk Subject Matter Expert at Conduent and a Trial Coordinator Assistant Intern at Wake County. Tierra holds a Bachelor of Arts in Political Science from North Carolina State University and a Bachelor of Science in Business Administration with a focus on Operations and Supply Chain Management from East Carolina University.