Jaeda Dunn, MBA, PMP, serves as a Customer Success Manager at Assent, where a 95.6% customer retention rate is maintained through tailored success plans. Previous experience includes roles as an Account Advisor at Intrado, successfully ensuring 90% of client projects met scheduled go-live dates by leveraging stakeholder relationships, and as a Client Relationship Coordinator at West -- TeleVox Solutions, where overall revenue increased by 40%. Additionally, Jaeda held positions as an Enterprise Technical Support Specialist and a Sales & Service Manager at AT&T, contributing to a 25% increase in Business Certification through strategic partnerships. Educational qualifications include an MBA in Marketing from Columbia Southern University, a BBA in Marketing from the University of South Alabama, and an Associate of Science in Business Administration from James H Faulkner State Community College.
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