John Mack is an experienced leader in hazard operations and mortgage servicing, currently serving as AVP of Hazard Operations at Assurant since December 2016, following a role as Director of Mortgage Operations. Mack has a strong track record in managing best-in-class servicing centers and enhancing profitability and retention through process benchmarking and change implementation. Previously, Mack held positions at Assurant Specialty Property, including Sr. Hazard Operations Manager, overseeing daily call center operations and contributing to significant client acquisitions. Additional experience includes roles at Safeco Insurance, Assurant Specialty Property, and Rollins, Inc., focusing on efficiency, team development, and project management. John Mack holds a Bachelor of Business Administration degree in Management from Fort Valley State College.
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