Johnathon Conant is a customer service executive with over 10 years of experience in customer-facing environments. Currently serving as a Senior Manager in P&C Claims at Assurant, Johnathon leads efforts to reduce call volume and improve customer satisfaction. They attained a Bachelor’s Degree in Meteorology from Florida State University and have successfully implemented strategies that reduced misdirected calls by 15% and average handle time by 30 seconds. In 2021, Johnathon was recognized with the CEO award for outstanding leadership during a critical period.
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