Michael Hoefel is an experienced IT professional currently serving as the Lead Platform Owner and Customer Experience Leader at Assurant since September 2011. In this role, Michael focuses on bridging customer needs with technology solutions, collaborating with engineers, and managing vendor relationships. Prior positions at Assurant include Manager of IT Operations and IT Help Desk Manager, where Michael provided leadership and ensured exceptional customer service. Previous roles also include IT Service Desk Manager at Crispin Porter Bogusky and IT Technical Support Supervisor at Noven Pharmaceuticals. Michael holds a Bachelor of Science in Business Management from Western Governors University and various certifications from Texas A&M University and ITIL, among others.
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