Asterlogic
Steve Spratt is a seasoned executive with extensive experience in leadership roles across various sectors, particularly in workforce analytics and contact center operations. Currently serving as the Chief Executive Officer of Asterlogic since July 2019, Spratt has propelled the company to become a leader in Workforce Analytics solutions. Previous positions include Chief Operating Officer at Asterlogic, 1Call Direct, and HotDocs Group, where significant transformational results and revenue growth were achieved. Notable accomplishments include driving a 25% year-on-year growth at HotDocs and leading the company through a successful sale to Providence Equity. A demonstrated track record in business development was established at Noble Systems and Netcall, along with a history of international expansion during tenure as Managing Director at Compita Consulting. Educational credentials include a Higher National Diploma in ICT & Data Processing from Edinburgh College.
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Asterlogic
Asterlogic provide the leading Workforce Analytics and TPS Data Compliance solutions to accelerate employee performance, we provide real-time insightful employee and campaign information allowing you to make decisions to deliver improved customer outcomes. Our mission is to take your business performance to the next level, driving down costs whilst increasing revenues Our solutions are designed to overlay across your existing contact centre technology and provide value add to your Agent & Campaign performance Asterlogic AgenTrak is the leading Workforce Analytics solution, increasing your performance by up to 30%. AgenTrak allows you to manage and optimize; - Employee activity - keyboard & mouse usage - Employee Productivity - what apps/websites they utilise and when - Employee location - Employee home internet speed and latency - Employee well-being information - Employee Timekeeping reports - Live view of Employee screen / calls for remote workers - Employee v Employee comparison information - Team v Team comparison information - Office v Home Employee statistics We give you the true insight into your employees, teams and campaigns to ensure you can optimise your employees to achieve employee targets, improve the customer experience and drive business revenues Asterlogic Compliance Tool connects to your HubSpot CRM or Salesforce CRM system and checks daily against the UK TPS/CTPS databases and ensures contact data is up to date and compliant, avoiding nasty ICO fines for nuisance calling