Jeff Kimmel is a seasoned Customer Experience Executive with over 20 years of expertise in contact center management and customer service. They have held significant roles, including Vice President of Customer Service at Web.com, where they managed over 400 staff members and achieved remarkable improvements in customer satisfaction and revenue. Currently, Kimmel serves as Senior Director of Customer Growth and Employee Development at Astound Broadband, focusing on customer acquisition and employee engagement. They also operate Kimmel Consulting, providing tailored customer service solutions to small businesses. Kimmel holds a Master’s Degree in Organizational Management and is pursuing a Bachelor’s in Computer Science.
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