AstraWorld merupakan anak perusahaan PT. Astra International, Tbk., yang bergerak di bidang support B2C dan B2B. Dalam bisnis B2C, AstraWorld menyediakan layanan Emergency Roadside Assistance (ERA) khusus untuk customer sales operation Toyota, Daihatsu, Isuzu, BMW, dan Peugeot. Layanan ERA ini tersedia 24 jam, dan gratis untuk customer yang membeli mobil di dealer resmi Astra (AUTO2000, Astra International Daihatsu, Astra Isuzu, Astra BMW dan Peugeot).

Dalam bisnis B2B, AstraWorld menyediakan layanan Customer Relationship Management dalam rupa call center yang dipadukan dengan database management dan data mining analysis, untuk perusahaan-perusahaan yang ingin menyediakan layanan customer berkualitas Astra.

Layanan Call Center kami di antaranya adalah Inbound, Outbound (telesurvey, welcoming call, desk collection), SMS blast, Email blast, dan Social Media.
Layanan Customer Relationship Management kami di antaranya adalah: Database Management (Data Purification dan Data Enrichment), Data Analytics (Data Mining, Data Modelling, Outlet Mapping, Mystery Shopper Analysis),Customer Profiling (Customer Behavior, Segmentation), Market Research (FGD, Mystery Shopper, CSI Survey, Mystery Caller).

AstraWorld

kemas henry kurniawan

This department focuses on managing customer interactions and support through various channels to ensure satisfaction and resolve inquiries.

Customer Service Operations

This department focuses on maintaining and strengthening client relationships to ensure satisfaction and retention.

Account Management

This department is responsible for extracting insights and patterns from data to support decision-making.

Data Analytics

This department oversees the development and maintenance of strategic partnerships and alliances.

Alliances Management

This department manages organizational coordination and facilitates communication and collaboration across various functions.

Coordination Services

This department focuses on assisting customers through various channels, ensuring their inquiries and issues are resolved effectively.

AstraWorld

Org chart

Teams

Customer Service Operations

Account Management

Data Analytics

Alliances Management

Coordination Services

Customer Support

Offices

AstraWorld

Org chart

Teams

Customer Service Operations

Account Management

Data Analytics

Alliances Management

Coordination Services

Customer Support

Offices

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